intu Lakeside Refurbishment, Thurrock

Delivery of a comprehensive, £33 million refurbishment of one of Europe’s premier retail destinations.

  • Client: Intu Properties PLC
  • Refurbishment of 1,000,000 sq ft existing asset
  • Complete remodelling and new finished throughout
  • Improved dining facilities
More Information

Built in 1990, Lakeside required complete modernisation in order to improve customer facilities, up-dating the original interior to provide a more ambient shopping environment. Leslie Jones Architecture led the £33 million refurbishment of the centre, which totals over 1,000,000 sq ft and forms part of a 200 acre retail park – one of the largest shopping destinations in Europe.

Leslie Jones took a hands-on approach to the project, developing a detailed understanding of the existing asset’s layout as well as the concerns of management, tenants and consumers. As circulation around the mall was a major concern for all stakeholders, Leslie Jones’ strategy focused on enhancing connectivity between floors. Additional escalators were introduced, lifts were replaced and void areas reduced, reshaped and improved with modern finishes.

Added value was achieved for the client by selecting elegant yet durable materials. All finishes were replaced, including a new porcelain floor, GRG ceilings with integrated feature lighting and new roof lights were also incorporated into the side malls. In addition, customers benefitted from new toilet facilities and customer service desks.

Leslie Jones ensured the one and a half year redevelopment project was commercially viable by working with management and tenants to enable full trading to take place in Lakeside’s 200 stores throughout works. As a result of Leslie Jones’ strategic oversight and technical expertise, a revitalised interior was created for Lakeside which rationalised the retail and catering offer and improved the commercial viability of the scheme as a whole.

An 18,000 sq ft roof top extension to the previously ‘landlocked’ Next was designed and delivered by Leslie Jones, along with a new unit for Forever 21. A technically complex project due to Next’s and F21’s position within the centre, Leslie Jones used its in-depth knowledge of the site to find an efficient solution by extending upwards and relocating the plant services of several units. The team applied their extensive skills in construction logistics management and tenant liaison to minimise disruption and ensure a smooth build process.

The underperforming Lakeside market building was revitalised to create The Pavilion, with the introduction of eight new restaurant units and a 10 metre boardwalk, maximising al-fresco dining next to the 26-acre lake. Connectivity with the cinema and main centre was also improved through the introduction of covered walkways and reconstruction of existing links, which featured new retail units to help draw footfall along the routes.